COVID-19 (Coronavirus) Information Center

Last Updated 3/25 at 6:30 PM

COVID-19 (coronavirus) Update as of March 25th 9AM - Parks Closed

We appreciate your support and cooperation as we navigate this ever-changing environment to stop the spread of COVID-19 in our community. 

Please know that this decision did not come easily. Our Parks & Recreation team is working diligently to continue to provide health and wellness activities through virtual means to our community. We will be sharing more information on our website on the Parks & Rec page. 

Any parks or recreation related questions can be directed to

Last updated 3/24 at 9:00 AM

The Town of Waxhaw has evaluated its services and is committed to supporting the community and our residents during the COVID-19 (coronavirus) public health crisis. In order to keep our employees and residents safe, all Town of Waxhaw government buildings (Town Hall, Town Hall Annex, and Public Services) will be closed to the public effective Monday, March 23rd until further notice.

The Town of Waxhaw will continue to serve residents in two ways:

  • All services that can be provided via our website, phone and email will be completed virtually
  • Select services will be provided by appointment only
  • Trash Pick Up & Recycling will continue as normal
  • Waxhaw Police Department will remain open 

Changes to services provided by departments are outlined below and will be updated as more information becomes available.


Permit applications can be submitted online. We will make an appointment for someone who does not have online access to visit the office.

  • Our permitting staff has been divided into two teams, each working every other day.
  • Field inspectors are prohibited from returning to the office. They too are rotating days off.
  • We are encouraging contractors who are working on occupied homes to delay their projects and inspections until a later date.
  • We are accepting remote inspections as allowed by DOI when possible.


Planning staff will be working remotely beginning March 23rd. All staff will be available by phone or email to assist with all inquiries, and review plans and applications through digital means as usual. If you have hard copies that need delivery to staff, please make arrangements to do so by contacting Jeff Wells, Planning Director, at 704-843-2195 ext. 254 or


Events are cancelled through the end of April and park facilities are not available to rent through April, but they may be reserved for future use. You can reserve park facilities online at


The Spring Clean-Up Day on April 6th has been cancelled.

Last updated 3/20 at 5:45PM

At the time of this release, the total number of confirmed cases in Union County is six. Due to patient privacy laws, additional information will not be released. 

For the duration of the coronavirus outbreak, cases will be updated on Union County’s  COVID-19 webpage as they are confirmed. At the end of every day the number of any new confirmed cases in Union County in that day, as well as the total number of cases in Union County will be posted on our social media. 

Public Health’s Communicable Disease team is identifying contact between the individuals whose illness has tested positive for COVID-19 and other people, to monitor potential development of symptoms in other individuals and limit exposure to others.

Most people who contract COVID-19 will have mild symptoms and will make a full recovery. Currently, no vaccine is available to prevent COVID-19 infection. Health officials advise the steps you take to prevent the spread of the common cold and flu will also help prevent COVID-19.

IF YOU HAVE COVID-19 SYMPTOMS: Contact your primary care provider for evaluation. If you do not have a primary care provider, call one of the two hotlines above, a local urgent care center, or a hospital emergency room and ask for guidance on how to be evaluated for COVID-19. Please do not arrive at a healthcare facility without calling first to seek guidance on preventative measures upon arrival to prevent the potential spread of the virus. Testing for COVID-19 is coordinated through your healthcare provider. Your physician will determine if testing is necessary based on a variety of conditions; including, but not limited to: symptoms, possible exposure to COVID-19, travel history, etc.

UNION COUNTY CORONAVIRUS HOTLINE: Available 8:00 a.m. - 8:00 p.m. 704-292-2550.

If you have general questions related to COVID-19, or are not a Union County resident, please call the North Carolina COVID-19 hotline at 866-462-3821 or email

Last updated 3/18 at 3:20 PM

Public health emergencies, such as the current outbreak of COVID-19 (Coronavirus) in the United States, can cause stress in communities, especially when misinformation spreads rapidly. To help combat this and ease the minds of Waxhaw families, our Communications team has set up this Coronavirus information center. New press releases, updates, and prevention tips will be posted here so the Waxhaw community can quickly and easily find information. 

At this time, there are no known cases of COVID-19, referred to widely as Coronavirus, in the Town of Waxhaw. As of 2:30 PM on March 18th, there is one confirmed case of Coronavirus in Union CountyAll efforts by Waxhaw staff and emergency personnel, in partnership with the actions of Waxhaw families, can keep the number of potential cases at a manageable level.

In addition to sharing here, we will continue to send News Flashes with important information. To sign up for Waxhaw New Flashes, visit , choose “News Flash,” and list your phone number. We do not share your phone number with anyone; it is only used for alerts.

Waxhaw Town Hall Temporary Operating Hours

Town Hall will be open to the public on Mondays, Wednesdays, and Fridays from 10 AM – 2 PM in order to receive tax payments and permit applications. While Town Hall will be open during those times, we encourage residents to use the online portal to make tax payments or the outdoor drop box. If you do need to come to Town Hall to make a payment, we ask that you pay by check if possible. The Parks and Recreation building will also operate with that schedule to handle future park space reservations.

Permitting and inspection duties will operate through normal business hours, Monday through Friday from 8 AM to 5 PM, but will rely on remote technology and online processing as much as possible.

Please note that employees who are considered essential, such as the Police Department, will continue to operate as usual.  

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